5
MyCareLink
®
PATIENT MONITOR
Additional Monitor Questions
Q: Is it necessary to restart my monitor when switching between cellular and a
standard analog phone line?
A: Yes, to switch between cellular and a standard analog phone line, you must first
unplug your monitor from the power outlet, connect the analog adaptor to the USB
port, and then plug in your monitor again. This is only necessary for patients who
have no cellular service and are using an analog adaptor.
Q: What type of battery is in the reader?
A: The reader contains a 4.1 lithium polymer battery. It is not replaceable, so if another
one is needed call CareLink Patient Services at: 1 (800) 929-4043, Monday – Friday,
8 a.m. – 5 p.m. Central Time.
Q: What happens if I break or lose the reader or the base station, or lose the power
cord?
A: If this happens, please call CareLink Patient Services at: 1 (800) 929-4043, Monday –
Friday, 8 a.m. – 5 p.m. Central Time.
Q: Why is it important to keep my monitor plugged in at all times?
A: Here are the reasons why it’s important to keep your monitor plugged in at all times:
1) Scheduled wireless transmissions are sent automatically while you sleep (wireless
devices only).
2) Unscheduled transmissions may be requested by your doctor or clinic (for both
wireless and non-wireless devices).
3) CareAlert® Notifications (for wireless devices only) are sent automatically to your
clinic.
4) Software updates are made to your monitor (for both wireless and non-wireless
devices).
Q: How much does it cost to keep MyCareLink Monitor plugged in at all times?
A: Tests have been conducted to determine this cost. If you keep your monitor
plugged in all the time, it will be ready 24 hours a day, for about $2.00 per year.
Q: What do I do if the MyCareLink Monitor is no longer needed?
A: In this case, please call CareLink Patient Services at: 1 (800) 929-4043, Monday –
Friday, 8 a.m. – 5 p.m. Central Time.
Q: Why does my monitor light up periodically?
A: Your monitor is programmed to reboot periodically for continued service availability.
It will go through the ‘power up’ sequence you go through the first time you set it
up. You do not need to do anything when this is happening.
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